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Front Office Assistant, Outpatient Clinic
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Full-time
- Compliance: Complies with all HIPAA policies specifically relating to patient confidentiality and release of information; maintains strict confidentiality on all patient information and practice matters; remains current on HIPAA, OSHA, Infection Control, patient safety, and other mandatory regulations, standards, and organizational policies and procedures.
- Reception: Greets patients, visitors, and vendors in a prompt, courteous, and helpful manner; screens visitors, and responds to routine requests for directions, paperwork completion assistance, and other similar requests; announces emergencies according to specified procedures; pages staff and makes general announcements as requested; assists patients having ambulatory difficulties and may assist clinical staff under the direction of licensed staff as needed.
- Telephone Management: Answers, screens, and directs office telephone calls in accordance with office procedures and provides general office information to callers; immediately advises physician and/or other licensed staff of patients requiring emergency assistance; refers calls regarding prescription drug medications, treatments, etc., to appropriate clinical staff; records telephone messages in accordance with office policy; may place return calls as requested.
- Clerical Support: Maintains records appropriate to area and function; maintains physician on-call schedule, updating as necessary, notifying answering service of changes; assists other sections with miscellaneous paperwork; files charts, coordinates lab work, physicians report, etc.
- may type correspondence and provide secretarial and/or clerical support for special projects as assigned; sorts and delivers mail, medical records, and other correspondence.
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