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Front Desk Team Leader
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Full-time
- From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.
- In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
- The Front Desk Team Leader is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures.
- This role is responsible for the operation of all Front Desk operations, the Transportation team, Concierge, and telephone service centre.
- Positively dealing with and learn from customer complaints and comments with follow-up and feedback to the Director of Operations.
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