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Front Desk Supervisor (Supervisor / a De Recepcion)
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- Assist the Front Office Manager in the daily operations of the Front Desk Department and Guest Service areas.
- Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements and deposits are handled correctly.
- Direct and assist front desk staff and telecommunications in organizing breaks, ensuring that all work is completed efficiently and according to schedule.
- Review current days expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment.
- Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Desk Manager.
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