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Front Desk Supervisor
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$18 an hour
Full-time
- Job SummaryProvides guidance and leadership as the Front Desk Supervisor ensuring consistent quality customer service is delivered.
- Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.
- Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
- Train new agents in daily duties including cash handling procedures, use of CRM Toolbox, organization of hotel.
- Be familiar and able to perform duties on all shifts, including Night Audit and PBX. Manager on Duty (MOD) in absence of Front Office Manager Turns in all lost and found items and all guest room keys.
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