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Front Desk Manager
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Full-time
- The Front Desk Manager is responsible for ensuring the operation of the Guest Services, Concierge, PBX, and Uniformed Services/Transportation in an attentive, friendly, efficient, and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue, occupancy, and following Marriott high standards of quality.
- Assist in developing sustainable training for all front office personnel (including Valet if applicable) regardless of employee’s tenure in the front office.
- Conduct “guest service” audits of front office staff including PBX, and if applicable Valet.
- Enforce absolute adherence to PCI Guidelines from all front office staff.
- Conduct all other duties, responsibilities, actions and activities that are inherent in a Front Office Manager position
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