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Front Desk Agent
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- While the job requires strong initiative and self-direction, results are only achieved with and through people.
- This position is closely supervised by the General Manager or a designated manager/supervisor but could be required to work alone at certain times.
- Maintain complete knowledge at all times of hotel features/services, hours of operation; room types, numbers, layout, decor, location; room rates, amenities offered, services available, special packages and promotions
- Be aware of scheduled in-house group activities, locations, and times; daily occupancy and expected arrivals/departures; room availability status for any given day
- Provide hotel information on continental breakfast, location of pool, exercise room, and meeting rooms based on guest knowledge and experience.
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