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Front Desk Agent
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- Overview The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
- Be aware of all rates, packages and special promotions as listed in the Red Book. Be familiar with all in-house groups.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
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