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Front Desk Agent
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- Front Desk Agent
- Interacts directly with guests on all Front Desk issues i.e. reservations,
- Handles and responds to all guest complaints received at the Front Desk, communicating to the Senior Guest Experience Manager as needed.
- Remains calm and authoritative in fire & safety issues.
- Proficient in the use of Springer Miller Systems and other equipment including kiosks; able to analyze and resolve problems with PMS and/or interfaces in a timely
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