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Fleet Support Engineer
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Full-time
- The job of “Fleet Support Engineers” also called “Help Desk Operators” consists in providing technical support to both the operator (control room/train operators) and Alstom teams by analyzing the data coming from the onboard maintenance system, track side scanner, and from the Operator.
- Support the maintenance planner to allocate estimated intervention time.
- Looking for recurrent failures, supporting the Warranty Manager and Engineering Manager to continuously improve the Reliability performance,
- The fourth and last role of the Fleet Support Role is to remotely assist Amtrak staff for the execution of the maintenance operations (preventive and corrective), during shifts not covered by the dedicated team of on-site support engineers.
- This remote support may call cutting-edge technology such as augmented-reality glasses!
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