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Financial Counselor (Jacksonville)
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- The Financial Counselor oversees revenue cycle activities that are mostly influenced at the Point of Care. This role is an integral part of the Physician Care Team and embedded in the physician practice setting, directly interacting with front office Operations staff, physicians and providers, and patients.
- This position provides face-to-face interaction with patients and/or their families regarding point-of-service collections, financial assistance programs, health plan eligibility and qualifications.
- Reports to the Patient Financial Services Manager
- Partner with the front office operations staff to maximize time of service and patient balance collections.
- If a patient cannot pay the expected fees, the Financial Counselor follows established protocols for securing a payment plan or contacts the Business Manager to determine a course of action.
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