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Financial Aid Advisor (3 Positions)
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- Financial Aid Advisors in the Office of Financial Aid, support customer service (i.e. phones, lobby, chatbot and email) and the processing that is required for State or Federal Student Aid. The individuals are subject matter experts for all aspects of Financial Aid, compliance, Title IV funding and packaging.
- The individuals will also work with the Student Information Systems (PeopleSoft/Oracle), companion systems, which support the university with a focus on financial aid management, scholarships and verification (Document imaging, CampusLogic/StudentForms, Scholarship Manager, NSLDS, COD and other locally developed and commercial software tools etc
- The successful candidates must also possess a general understanding of financial aid and be able to think independently and make autonomous decisions.
- Works with Student Accounts, Bursar Staff to assist in collection of student payments, confirming awards, customer service and determining course of action needed for outstanding balance.
- Assist at recruiting and other campus/external events such as Open House, High School FAFSA filing, SUNY Financial Aid Days and Orientation Events.
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