ETeam, Inc

Provides on-site field support to customers including installation, and servicing and repairing systems and equipment.. Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance.. Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.. Acts as a liaison with customers on administrative and technical matters for assigned projects.. Understanding of SCCM, VPN, Azure, O365, Windows 10 & 11

field technical support

Job description: •Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment. •Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance. •Instructs customers in the operation and maintenance of systems/equipment. •Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting. •Acts as a liaison with customers on administrative and technical matters for assigned projects. •Performs analysis and prepares reports on system problem trends and issues. •Troubleshoot user accounts •Understanding of SCCM, VPN, Azure, O365, Windows 10 & 11

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