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Field Service Technician II (DOC)
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$24.89 - $28.37 an hour
Full-time
- Provide administrative services on as needed basis or when dedicated to a particular customer: data entry including PIN/PAN, blocks/unblocks, customer reporting, training, providing CDR reports, assisting with video visitation and burning recordings and/or video to CD/DVD per subpoena and testifying in court when required.
- Demonstrates proficient skills with telephony–pulling cable, terminating cable, trouble shoot wiring, loading configuration files, install and maintain all Securus equipment.
- Knowledge, Skills, & Abilities: Demonstrate the proficient understanding of the customers’ service needs and work to improve the operation of their facility with regard to all of Securus products such as: Inmate Calling System, Video Visitation, Kiosk and/or Tablets.
- Working knowledge and the ability to learn of all applicable practices, standards and codes (electrical, cabling, fiber, wireless, networking, conduit, industry, and Securus equipment)Ability to work all tasks to completion with a high sense of urgency and the highest work quality.
- Experience working with Windows OS, VOIP, Adtran Fortinet, AOS, Cisco IOS and wireless technology.
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