SYNTEGON

Syntegon designs, develops and produces hi-tech packaging solutions (machines, systems, and after sales service) for the pharmaceutical and food industries.. Interact and assist Assembly and Quality Control personnel during machine assembly and testing / debug stages in preparation for machine shipment.. Occasionally, when assigned, provide accountability, as a site manager; directing the workload and tasks of field technicians, assembly and engineering personnel, and coordinating with customer and other contract / OEM site personnel.. Must possess a minimum of 5+ years as a Field Service Engineer in the Packaging industry involved in designing, installing and troubleshooting electromechanical machinery.. Knowledge and experience with ladder logic as well as other machine control systems, software and hardware is preferred (Allen Bradley, Rexroth, Beckoff, and Yaskawa)

field service technician

Company Description

Kliklok LLC, a Syntegon C4ompany with its global headquarters based near Stuttgart, Germany. Syntegon Technology employs approximately 5,700 associates at 30 plus worldwide locations. Syntegon designs, develops and produces hi-tech packaging solutions (machines, systems, and after sales service) for the pharmaceutical and food industries.

Job Description

SUMMARY:  Responsible for the installation, testing, analyzing, maintaining, repairing and training of Syntegon packaging equipment and associated products at customer sites. Primary focus is to provide customers with excellent technical customer service and ensure complete satisfaction. This position has a direct and significant impact on maintaining our customer base as well as growing new business for Syntegon Technology

ESSENTIAL RESPONSIBILITIES:

Provide field service repairs, training and installations as scheduled by Field Service department.
Interact, support and assist the Product, Project and Sales departments with order review, design reviews, assembly, testing and final acceptance tests to become proficient with the control packages interface and integration
Interact and assist Assembly and Quality Control personnel during machine assembly and testing / debug stages in preparation for machine shipment.
Provide support to Customers, Customer Service department and Sales department as required
Interact with Sales Managers / Project Managers on customer equipment needs and concerns and / or updates.
Perform final machine acceptance inspections prior to machine shipment to verify equipment meets order specifications.
Perform customer service site management for new equipment installations and / or existing machine install base projects.
Maintain necessary machine configuration documentation during installation.
Assist the Parts and Modernization departments with quoting electronic controls software and hardware upgrades and / or electrical component upgrades
Provide updates and modifications to machinery at customer sites and training customers on use and maintenance of equipment.
Train customers, internal technical personnel and sales support staff on proper operation, maintenance and safety rules of Syntegon packaging equipment, specifically on electronic controls and robotics
Coordinate development activities and upgrades related to updating and improving machine functionality.
Support all aspects of operating controls systems, equipment and machinery.
Participate in continuous training, as needed, in order to maintain technical expertise and proficiency on new equipment and existing systems applications through internal training.
Process detailed expense and trip reports on all service visits, in a timely fashion.
Train Syntegon's and customer's personnel on applicable machinery when assigned.
Occasionally, when assigned, provide accountability, as a site manager; directing the workload and tasks of field technicians, assembly and engineering personnel, and coordinating with customer and other contract / OEM site personnel.
Work in tight quarters; on top and underneath equipment, stand, stoop, kneel and bend continuously (approx. 66% of the time)..
Lift up to 50 lbs. on a regular basis
Submit to safety, background, and drug/alcohol testing as required by customer(s).
Properly and appropriately don personal protective equipment.
Will travel on a regular basis up to 90% which makes proximity to a major airport necessary in order to serve a specific customer base.

Qualifications

BASIC REQUIREMENTS:

Must have a minimum of 2+ years of vocational training in Electromechanical Systems
Must possess a minimum of 5+ years as a Field Service Engineer in the Packaging industry involved in designing, installing and troubleshooting electromechanical machinery.
Must have at least 2+ years of experience working with Adobe and Microsoft Office tools specifically Outlook, Excel and Powerpoint

PREFERRED QUALIFICATIONS:

An Electrical Engineering degree (AS or BS) is preferred
Demonstrated advanced mechanical, electrical and software skills.
Knowledge and experience with ladder logic as well as other machine control systems, software and hardware is preferred (Allen Bradley, Rexroth, Beckoff, and Yaskawa)
Ability to support various software control platforms for complete packaging lines and experience with line integration and ability to discuss proper line balancing with customers.
Proficiency in robotic vision systems, software and hardware configurations and production parameter setup.
Strong oral and written skills and ability to effectively communicate with all levels of personnel, from production to management including ability to train customers with a professional display of information and be able to speak in front of groups from 6 to 20 personnel.
Strong computer skills including ability to type 75+WPM
Ability to manage time and work independently

Additional Information

Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives

FIRST Robotics (For Inspiration and Recognition of Science and Technology)
AWIM (A World In Motion)

By choice, we are an Equal Opportunity Employer committed to a diverse workforce.

All your information will be kept confidential according to EEO guidelines.

NOTE: All official Syntegon job postings can be found at   www.syntegon.com  . Successful candidates asked to participate in the hiring process should expect to speak to the hiring team by telephone and in person at one of our Syntegon office locations (Decatur, Oldsmar, Raleigh, New Richmond, Minneapolis and Allendale) prior to the job offer.

The expected compensation range for this position is between $65,000-$100,000 based on a full-time schedule.

Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At Syntegon compensation decisions are dependent on the facts and circumstances of each case. Total rewards at Syntegon include salary + bonus (if applicable) + benefits

The welfare of our employees’ matters to us. Therefore, Syntegon offers a generous and attractive benefits package that meets our employees’ needs.

Benefits:

401(k) – attractive employer match
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short and Long Term Disability Insurance – Employer paid
Union varies
Identity Theft Insurance – Employer Paid
Education Assistance Program
Paid Time Off
Employee Assistance Program
Accident Insurance
Critical Illness Insurance
Hospital Indemnity Insurance

Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) initiatives:

FIRST Robotics (For Inspiration and Recognition of Science and Technology)
AWIM (A World In Motion)

By choice, we are an Equal Opportunity Employer committed to a diverse workforce.

We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
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