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Field Service Engineer Remote - Northern California
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Full-time
Remote
- With a focus on always putting customers first, our Field Service Engineer's work directly with an international customer base to resolve technical equipment and software problems, improve operational efficiency, provide equipment and software training, and support internal design and assembly production efforts.
- Operational attributes for this role include shadowing and assisting more senior service engineers during installations, repairs, and preventative maintenance on laboratory equipment at customer facilities around the globe.
- Service Delivery: Delivers industry-leading service by performing instrument installations, training, preventative maintenance, repairs, operational assistance, and trade shows world-wide.
- Operations: Provides technical expertise to support production efforts in-house and service needs in the field.
- In-house efforts include instrument assembly, phone, email, and SalesForce communications with customers, generation of training aids and technical documentation material, timely pre and post trip reports, training, customer events, and supporting special projects with Engineering, Product Management, and Production.
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