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Field Operations Agent
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$18 - $22 an hour
Full-time
- We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.
- You will ensure a superior guest experience by auditing properties, maintaining supplies, and responding to concerns in a timely fashion.
- Reporting to the Area Manager and performing assigned, routine, and manual tasks and providing support as directed.
- Responding to issues or requests via emails, calls, texts, Slack messages, and tickets from guests or homeowners in a timely and effective manner, providing excellent customer service, and appropriately escalating the matters to the Assistant Area Manager or Area Manager as the main point of contact for the guest or homeowner.
- Performing minor housekeeping or routine rental maintenance tasks as needed, such as changing linens, moving furniture, assembling products in the homes, cleaning, changing light bulbs, troubleshooting cable, or addressing Wi-Fi issues.
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