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Experience Manager
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Full-time
- At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time.
- This leader is accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction.
- The EM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience.
- The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance standards).
- Promote a culture of accountability to meet or exceed the store’s goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.
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