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Entry Level End User Support Specialist
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$15 an hour
- The IT Support Specialist problem performs determination and resolution and records all trouble situations to IT. In addition, he/she provides basic training to Support Technicians and users.
- Provides first level support functions on all platforms including, but not limited to, PC's, Telephony, Enterprise Networks, Servers, UNIX.
- Provides first level support on all applications including, but not limited to, LMS, CMS, Events, SDS, Pit Player Tracking, Saflok, Point of Sale, Time and Attendance and audio and video systems.
- Responds to telephone calls for help and ensures that client/user support and service requests are handled or escalated in a timely manner.
- These functions include first level support for clients/users, systems backups, printing, routing, and other duties.
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