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Entry Level Customer Support Specialist
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Full-time
- We empower our employees to make a difference at work, home and in their communities.
- In the event of a service failure, the Customer Support Specialist determines the best resolution and manages the corrective actions to meet the customer's expectations.
- Handles routine and non-routine customer order activities, including managing customer demand, following up on samples, complex order entry (i.e., consignment) guiding and leading activities of the order process utilizing work process, business strategy, and best practice to ensure high quality service.
- Acts an integral and active participant in Customer Account Teams contributing to the body of knowledge about our customers through data entry of contacts, customers insights, product demand forecasts, competitive product-price-share and more as additional Salesforce functionality is implemented.
- Collaborates with internal customers such as Logistics, Sales, Marketing, Quality, Technical Services and Finance to assure responsiveness.
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