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Entertainment Operations Analyst
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- This role involves utilizing various tools, including Qualtrics, Essbase, Tableau, and recruiting software, to analyze data, identify trends, and facilitate informed decision-making.
- Guest Satisfaction Reporting: Track and report monthly, Year-Over-Year (YOY), and Year-to-Date (YTD) Guest Satisfaction and Net Promoter scores using Qualtrics.
- Maintain the Qualtrics Entertainment survey comment word model and create dashboards to assist the Entertainment Leadership team in reviewing guest feedback.
- Recruiting and KPI Tracking: Download data from Rose recruiting systems to track conversion rates of applicants and leads coming from social media to assist the Director on Entertainment Marketing and Revenue in developing our social media strategy for recruiting purposes.
- 5+ years of data analytics and financial reporting experience, preferably in the hospitality or entertainment industry.
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