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Enterprise Support Technician II
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- Ticket and incident management via ServiceNow including issue resolution, escalation and documentation management
- Hardware and software deployment - desktop and laptop imaging and software deployment, in addition to VOIP phone deployment
- Active Directory, Azure, Intune, and Exchange Online provisioning - device authentication, maintaining users, groups, and distribution lists
- Conference room AV system troubleshooting and video conferencing system support (Zoom, Teams, Webex etc.)
- Bachelor's degree in computer science, MIS, CIS, or the equivalent combination of education, training, or work experience
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