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Enterprise Service Desk Specialist
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Full-time
- We have been awarded the Navy Service Management, Integration and Transport (SMIT) program, formerly referred to as NGEN, and we are seeking talented Help Desk Support Representatives to join the Leidos team in Kansas City, MO.
- This is an eight-year, $7.7 billion contract that is responsible for maintaining and modernizing the main global network of the Navy and Marine Corps.
- As a member of the Leidos team, you will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport.
- What will you do as a Help Desk Support Representative?
- You will serve as the initial point of contact for IT related problems and provide tier 1 level support which will consists of providing phone and online support to users, performing troubleshooting, resolving technical issues, and following escalation protocols as necessary.
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