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End User Services Technician II
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- Under direct supervision, the End User Services Specialist II will p erform IT support activities to address low to medium complexity IT issues (Tier 2) for the Enterprise Service Desk or a specific GD-OTS operating location under the supervision of the Enterprise Service Desk Supervisor/Manager or an End User Services Location/Strategic Business Unit Supervisor/Manager.
- Responds to end-user requests for technical assistance by phone, email, or ticketing system.
- Troubleshoots and resolves basic computer, application, system, device, access, or performance issues.
- Requires basic skills in an analytical or scientific method or operational process
- Works within clearly defined standard operating procedures and/or scientific methods and adheres to quality guidelines
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