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Electrical Technician - Customer Centric Role
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- Our client is seeking a client - centric / customer service driven Electrical Technician.
- This position plays a critical role in assisting existing customers post-sale with technically related assistance, warranties, and parts sales.
- The ideal candidate is someone who works well in a fast-paced environment, demonstrating problem-solving abilities and a keen attention to detail.
- This candidate is proactive, customer-focused, with effective communication skills, committed to ensuring the highest level of satisfaction and product quality, while also possessing field service troubleshooting experience (you will travel once a month to customer sites), proficiency in Microsoft Office, and a valid driver’s license.
- Efficiently troubleshoot via phone, text, email, and chat to identify required parts replacements, improper field application, manufacturing exclusive issues, and warranty issues
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