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E-Commerce inside Sales Representative
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- E-Commerce Inside Sales Representative
- Summary: The E-Commerce Inside Sales Representative (ISR) is responsible for accurately processing all online orders placed through GenscoCustomer and the Gensco App. The position works closely with local Branch and Sales teams to ensure customer expectations are met, as well as identify best practices, process improvements, and website enhancements to improve the customer service experience.
- Notify customers immediately of any back ordered items or issues concerning their order by phone, text, and follow up emails.
- Learn customer buying patterns in order to catch errors and identify new sales opportunities.
- Inform the Gensco Outside Sales Representative and local branch of any Customer service issues or sales opportunities to follow up on.
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