Washington State Department of Social and Health Services

DSHS TIA DCS IT Business Analyst – Senior. The Department of Social and Health Services (DSHS), Technology Innovation Administration (TIA) is looking for two IT Business Analyst to help support the Division of Child Support (DCS).. Experience in Federal child support law and Washington child support enforcement policy and regulations. It is crucial to our agency’s mission that you bring an equity, anti-racism and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.. Please contact Grant Grady at grant.grady@dshs.wa.gov and reference project number 08059

it business analyst

Description DSHS TIA DCS IT Business Analyst – Senior The Department of Social and Health Services (DSHS), Technology Innovation Administration (TIA) is looking for two IT Business Analyst to help support the Division of Child Support (DCS). As a Senior IT Business Analyst (BA) assisting DCS, you will represent the needs of the business by working with other IT Staff to develop automation solutions that meet the requirements needed to successfully implement/maintain the child support program. The main responsibilities are to elicit and document business requirements, resolve incident/problem tickets that are complex in nature, lead a team of BA’s assigned to you and help develop and support best practices in the area of business analysis. A hybrid telework schedule may be considered for this role. Some Of What You'll Do <ul><li>Independently analyze, elicit and document requirements of highly complex strategic business initiatives and legislative mandates</li><li>Participate in senior level discussions on the development, design and implementation of software that supports the collection and distribution of child support payments</li><li>Identify processes/programs in area of responsibility that can be improved or enhanced</li><li>Review requested legislation for impact on DCS IT and provide IT staffing costs</li><li>Provide initial analysis including work effort for prioritization of requested system enhancements</li><li>Determine scope and impact of assigned incident and problem tickets</li><li>Lead a team of assigned BA’s to include coaching staff in best practices in area of business analysis</li><li>Provide leadership and subject matter expertise (SME) consultation to staff</li><li>Provide team training in the area of business analysis</li><li>Develop process mapping of current state and future state</li><li>Facilitate meetings </li></ul>What we're looking for: <ul><li>Ability to coach and mentor staff and provide leadership</li><li>Strong written, oral and presentation skills with the ability to interpret and communicate highly complex ideas</li><li>Analytical skills</li><li>Facilitation skills</li><li>Ability to set goals and prioritize</li><li>Ability to understand the business of DCS and translate that understanding into technical language when working with other technical staff</li><li>Demonstrated ability to work with diverse individuals and groups</li><li>Understanding complex technical concepts and ability to translate them into business terms</li><li>Ability to analyze policy and program changes and make recommendations for improvements and efficiencies in system performance</li><li>Ability to work effectively and efficiently as a team member or as a team lead or independently when appropriate </li><li>Customer service focused </li></ul>Who should apply? <ul><li>Bachelor’s degree AND SEVEN (7) years of information technology experience such as consulting, analyzing, designing or programming computer software applications; directing projects; providing training or customer support in information technology; or administering or supervising staff who performed work in any of these information technology disciplines.</li><li>Additional qualifying experience can substitute on a year for year bases for education requirement. </li></ul>Preferred education, experience, or certifications include: <ul><li>Advance knowledge on SEMS functionality</li><li>Experience in Federal child support law and Washington child support enforcement policy and regulations</li><li>Certificate in Business Analysis</li><li>Certificate in Project Management</li><li>Experience with legislative bill analysis</li><li>Experience developing training material and training staff</li><li>Experience working with JetForms and Adobe AEM software</li><li>One year experience solving complex problems through imaginative, innovative and creative leadership </li></ul>Complete Application Should Include <ul><li>Resume</li><li>A cover letter addressing your knowledge, skills, and professional experience as they relate to this opportunity.</li><li>A minimum of three professional references </li></ul>Our Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose, shared values and meaningful work. It is crucial to our agency’s mission that you bring an equity, anti-racism and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security. Questions about this opportunity? Please contact Grant Grady at grant.grady@dshs.wa.gov and reference project number 08059 Supplemental Information Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle. Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384. E-Verify® is a registered trademark of the U.S. Department of Homeland Security

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