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- The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does.
- The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.
- Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
- i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
- Place Door Hanger for will-call clients with no specimens out.
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