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Dispatcher
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Full-time
- The Dispatcher acts as a communication point for urgent and non-urgent calls, receiving requests, transmitting messages, and tracking technicians.
- The Dispatcher must be primarily an excellent communicator and able to remain calm and composed, especially in urgent situations.
- Dispatcher to follow-up and ensure tech syncs the information back to main office regularly.
- Support the technicians in the field by being a central hub of information: i.e., vendor issues, refrigerant leaks, parts ordering, repair of tech equipment, talk them through how to use a tablet, phone, or handheld communication device, coordinate contact with IT to reset technician functions, as needed.
- Coordinate with technicians and assist with job quoting with appropriate markups.
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