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Dispatcher / Alarm Monitor
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Full-time
- SummaryThe Dispatcher/Alarm Monitor is responsible to the Shift Supervisor while also being responsible to the site CO, COTR, and Site Security Specialist for answering the telephone; monitoring the CCTV and intrusion, fire, and duress alarms and early warning system; monitoring police radio net; dispatching mobile patrols; and maintaining a communications log and desk journal.
- Answering public and police calls for assistance in emergency and non-emergency situations on the telephone and radio.
- Other duties include, but not limited to clerical duties related to an alarm monitoring center, such as, filing recall lists, operation of computers, completing and printing desk journals, maintaining alarm records, and completing records logs as assigned.
- Acts as the primary alarm and surveillance point for criminal information, natural disasters, and all other operations involving coordination with civil authorities and other federal agencies throughout the state and federal government.
- Must be capable of becoming certified to perform the duties and meet the minimum standards established by the Association of Public-Safety Communications Officials (APCO) Institute Emergency Telecommunication certification and be granted an Emergency Telecommunicator CertificationSatisfactorily complete, a basic keyboard typing test at a rate of no less than 35 words-per-minute (WPM), with an accuracy rate of at least 80% as conducted by a third party contractor/vendor engaged by the Contractor.
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