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Director, Workplace Experience
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Full-time
- Manage and oversee strategic vendor partnerships while maintaining desired outcomes.
- Acts as Resource and Subject Matter Expert for Account Teams and Clients sharing industry expertise, best practices, and thought leadership.
- Assists with developing solutions for clients and responding to RFP’s as required.
- Proactively identify and escalate risks and issues at the Platform level (audit findings, client complaints, material vendor service issues, info security issues, impact to the KPI’s)
- Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies, and implement best practices.
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