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Director - Spa
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- The Spa Director is responsible for delivering each guest a high-quality spa service through effective staff training, developing and adhering to protocol standards, oversight of professional product inventory, and staff scheduling.
- Manage daily operations of the spa including hosting guests and responding to all guest issues and concerns in a timely fashion; follow-up to ensure guest issues are resolved completely.
- Effectively hire and supervise wellness professionals such as massage therapists, estheticians, nutritionists, herbalists, acupuncturists, yoga/Pilates and fitness instructors, exercise physiologists and other wellness contractors/staff as well as guest service staff (i.e. reception, reservations, attendants)
- In collaboration with the hotel’s marketing and PR team, create, implement and measure the success of a comprehensive marketing, communications and public relations plan that establishes a distinct wellness position for the hotel.
- Conduct relevant spa, and wellness market research and review research and trends for new and innovative products, service and partnership opportunities.
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