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Director of Operations
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Full-time
- The primary function of the Director of Operations ("Director") is to manage daily operations of local technical teams in its specified region including coordinating customer service and technical operations ensuring plant (hybrid fiber coax) reliability, first call resolution to provide a positive customer experience.
- Lead team efforts to provide problem solving and find optimal solutions for daily field and headend operations.
- Responsible for all aspects of the operation and reliability of the headend and over-the-air broadcast reception, fiber backbone, coaxial trunk, and distribution plant.
- Responsible for coordinating with Technical Operations Managers and other regional staff to complete headend and HFC project design, planning, construction, documentation, and follow up to ensure that projects meet our approved budget, timeline, service reliability, quality standards, objectives, and the Vyve Strategic Plan.
- As requested, reviews projects submitted by the systems that relate to headend, HFC plant, and test equipment.
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