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Director of Dynamics Supportability
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$124,800 - $292,200 a year
Full-time
- Within CSS, our Digital Transformation Platform (DTP) group delivers world-class support for our global customers on their digital transformation journey.
- We provide valuable support solutions on a wide range of technologies, including Data analytics, Artificial Intelligence and IoT, Business Intelligence, Power BI, SQL, Dynamics 365, and Power Platform, that elevate our customers’ trust in Microsoft and improve their business performance.
- The Worldwide Dynamics 365 Supportability Organization is a diverse team of passionate professionals, spread across various geographic locations, and equipped with a wide array of technical and managerial expertise.
- Currently, we are seeking a leader, Director of Dynamics 365 Supportability, to oversee a team consisting of Supportability Managers, Principal Engineers, experienced Senior Supportability Program Managers, and dedicated Embedded Escalation Engineers (EEEs) with deep technical knowledge on a global scale.
- Our primary objectives revolve around driving improvements in product quality and supportability, ultimately benefiting Microsoft customers and our Delivery/Operations team.
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