Appellation

Wine and Roses, operated by Appellation, is Lodi’s premier Hotel, Restaurant, and Spa.. This position requires the Director of Catering to work closely with our customers, guests, vendors, the Banquet Chef, and all company departments to ensure a successful event and a positive guest experience.. The Director of Catering oversees catering sales, services, and programs, including collaborating on menu planning and development with the Banquet Chef. This individual should be aligned with our mission/vision and core values as the innovative leader in hospitality and culinary excellence by providing high levels of product and service.. o Represent W&R through NACE and other industry related organizations.. o Oversee and submit the catering forecast on a Weekly basis to the Director of Commerce and the Director of Finance.

director of catering

Property DescriptionWine and Roses, operated by Appellation, is Lodi’s premier Hotel, Restaurant, and Spa. Company DescriptionAppellation is a culinary-focused hotel company that embraces authenticity and locality in everything they do. They believe in the power of regional character, community, and culture to create exceptional experiences for their guests. Appellation gathers the best from each of their destinations to nurture the growth of the next generation of hoteliers and culinarians. Every element of an Appellation experience is true to place, thoughtfully composed, and crafted with the highest regard to quality. Reports To: Director of Commerce at Wine and Roses Job Description: The Director of Catering (DOC) coordinates and executes weddings, meetings, and events at Wine & Roses maximizing sales opportunities and profitability. This position requires the Director of Catering to work closely with our customers, guests, vendors, the Banquet Chef, and all company departments to ensure a successful event and a positive guest experience. The Director of Catering oversees catering sales, services, and programs, including collaborating on menu planning and development with the Banquet Chef. This individual should be aligned with our mission/vision and core values as the innovative leader in hospitality and culinary excellence by providing high levels of product and service. The Director of Catering must demonstrate excellent leadership, communication (verbal and written) and team building skills with team members, peers and across all departments. Review and respond to all written forms of communication i.e., emails, texts. Our emphasis is based on caring and attentive team members who embrace the Company’s Mission/Vision Statement and Core Values. Job Responsibilities:Ensures that sales opportunities in the area are identified and that maximum revenues are achieved throughinnovative sales strategies.o Maintain awareness of competition and needs/ wants of potential customerso Monitor, and act on any necessary changes or adjustments to the catering forecast and booking pacewhile driving the team to achieve results.o Be familiar with Wine & Roses services/features/local attractions/area activities to respond to customerand provide customer with options and suggestions. Possess the keen knowledge and understanding ofW&R facility and banquet room layout and capacities, event restrictions, polices, etc. to advise customeras such when necessary. Makes recommendations to appropriate Department Leaders of logistical,culinary changes/improvements to achieve better event outcome.o Represent W&R through NACE and other industry related organizations. Participate in industry tradeshows.o Determine appropriate community events for W&R to participate in; coordinate participation, work withevent representatives planning all aspects of W&R participation.Ensures seamless coordination with teams’ execution of all catering events.o Oversee and drive the catering team in alignment with the sales & catering goals, overall goals, andobjectives of the Resort.o Maintain and manage all rental vendor relations and requirements.o Partner with Chef, Director of F&B and Director of Commerce on banquet menu, culinary standards, and creative menu coordination and implementation.o For his / her events, attends events day of, work with all departments to ensure that all provisions in theBEO are executed the day of the event. For weddings on wedding day, assist with wedding favors, namecard and décor placement, facilitate ceremonies (& rehearsals prior), command bridal and grooms party,coordinate and maintain timelines with vendors, provide direction and work in conjunction with BanquetManager, Chef & banquet kitchen & staff, and vendors to execute reception.o Mentor Event Specialists, ensuring consistency and accuracy in Banquet Event Orders (BEO) and customerprovisions, maintaining overall big picture of all events taking place on premises.o Provide input for performance evaluations, disciplinary actions, incentive monitoring, and processing forEvent Specialists.o Conduct weekly BEO Roundtable Meetings; compile and distribute weekly packets or delegate asnecessary.o Create Catering Selling SOPs in conjunction with Director of Commerce.o Oversee and submit the catering forecast on a Weekly basis to the Director of Commerce and the Director of Finance.Strong emphasis is placed in developing client relationships and ensuring total customer satisfaction through highlevels of product and service.o Approximately 25% of time allocated to actively prospecting and soliciting clientele; developing, andthrough sales calls, events, and on-site entertainment.o Tour and Escort customers through the property and highlight features and services.o Acts as a liaison between client and operating departments to ensure a successful event and generaterepeat business for his / her events.o Meet and work with customers in planning/detailing every aspect of an event in its entirety- itinerary,menu selections, set-up, rentals, AV. Design accurate and detailed BEOs, obtain customer signatures,secure guest counts, communicate to all depts. the details and desires of the customer for their event,complete updates and changes to BEOs as necessary and distribute in a timely fashion, compile roomdiagram, coordinate details with vendors for event, establish, meet & exceed F&B minimums.o Develop long-term relationships with customers; promote repeat business through general accountmanagement- detail appointments, emails and voicemails. Follow up as necessary with all paperwork, anddepartmental and customer requests as it pertains to the event/account. Maintain accurate trace systemfor following up with customers; uphold proper deadlines for detail timeline and payment collection.o Anticipate customer’s needs, respond promptly, and acknowledge all customer requests.o Manage and execute events for key accounts including key legacy groups, VIP accounts, and hotelpromotional events.Meet and exceed departmental budgeted revenue goals; stay within expense guidelines.o Contribute to the Annual Marketing Plan and Budgeto Drive and optimize revenue generation through product, pricing, guidelines, up-selling, and forecasting.o Suggestively sell menu, rental items; create and capitalize on up-sell opportunities.o Maintain thorough knowledge of wine, food presentation, preparation and menu design. Possessunderstanding of food cost.o Compile and complete month end standardized reporting for the Director of Commerce and Director of F&Bo Drive and optimize revenue generation through product, pricing, guidelines, up-selling, and forecasting incoordination with Director of F&B and Director of Commerce.o Consistent information maintenance of Catering Software Program.o Actively strategize solutions to the challenges and glitches that arise while groups are on property to keepthe Senior Leadership Team and affected team members informed so prompt corrective action can betaken.o Extends a courteous, friendly, and professional greeting to guests as they arrive, and a thank you as they depart.o Follows all policies and procedures of Appellation.o Complies with company and departmental safety rules and regulations, including the proper handling of allrelevant equipment.o Attends all mandatory meetings as directed.o Performs other tasks, including cross-training, as directed. Required Business Skills:<ul><li>Sales oriented and self-motivated to achieve budgeted revenue goals</li><li>Dedication to customer service</li><li>Excellent written & verbal communication Skills</li><li>Highly organized, energetic, resourceful, and creative problem solver</li><li>Flexible & adaptable, ability to work in fast-paced environment and multi-task</li><li>Strong interpersonal skills</li><li>Supervisory skills</li><li>Exceptional attention to detail </li><li>Solution-Driven team player</li></ul> Essential Functions:To perform the duties and requirement for this job, you must have the following physical abilities:<ul><li>Must be able to stand up to 8 hours per day. Length of time of these tasks may vary.</li><li>Must be able to exert well-paced ability to reach other departments on a timely basis.</li><li>Sit and stand for extended periods of time.</li><li>Enter data into a computer terminal, operate standard office equipment, and use telephone.</li><li>See and read a computer screen and printed matter with or without vision aids.</li><li>Speak, hear, and understand speech at normal levels with or without aid. Ability to comprehend, carry out and explain verbal and written instructions.</li><li>Be able to handle stress and have the mental capacity to do so under stressful times and situations.</li><li>Lift up to 25lbs.</li></ul>·      Frequent: walking, standing, use of hands, arms and legs for periods up to 4-6 hours at a time, bending and twisting of neck, reaching below, above and at shoulder level.·      Occasional: pushing, pulling, and grasping, climbing stairs and stooping.

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