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Director, Managed Services Engineering
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Full-time
- Unified Communications Excellence
- We are seeking a talented, entrepreneurial Digital Product Manager to join our team and lead the portal evolution of our new AI based ITSM customer portal, enhancing the usability and aesthetics and effectiveness of this revolutionary, industry leading customer-facing platform.
- Organized in PODs, MSEs provide a single point of contact for AireSpring customer’s technical matters throughout their lifecycle knowing the details of the customer and owning the implementation.
- Collaboration with Product Development on new product launches, IT for innovation, internal support and system integrity, and Network Operations for technical alignment are also key functions for the Director.
- Interfacing regularly with channel sales, partners, and customers to support highly technical requirements is an ongoing part of the role too.
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