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Director Digital Operations
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- Build strategies and roadmaps for the evolution of the WSS digital commerce roadmap & platforms, in conjunction with our IT and store operations, to drive innovation and best-in-class product management specifically for Shopify & Aptos ERP (inclusive of OMS, DC/WMS, instore fulfillment, etc.)
- Daily monitoring and oversight of the eCommerce purchase funnel and order processing flow (inclusive of the WSS app, ShopWSS.com and Retail DTC) and act as the primary eCommerce contacts for incidents and resolutions
- 7+ years as a Direct to Consumer / Omnichannel operations leader preferably for clothing, shoes, accessories or CPG brands and retailers
- Efficient in technologies & platforms used to operate a corporate eCommerce and omnichannel business inclusive of EOM, CRM, ERP, WMS. Experience with Shopify, Aptos, and HighJump a plus.
- Strong communicator and able to translate complex & technical components into a simple narrative/storyline.
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