Upvote
Downvote
Director, Customer Success
Share Job
- Suggest Revision
Full-time
- Demonstrable success in managing best-in-class, customer-facing teams at a top management consulting firm, SaaS organization, or healthcare services organization supporting aggressive revenue growth
- Conduct historical reviews of account performance, account segmentation, and prioritization, and oversee win/loss analysis and other predictive analytics
- Lead the development and execution of an end-to-end post-sale CS plan, including defining CS motions, deliverables, KPI development and tracking, enablement, and a rigorous health scoring evaluation cadence
- In this player/coach role, you will be primarily responsible for owning retention and expansion of the existing customer base through leadership and coordination of Customer Success Managers (CSM).
- Conduct historical reviews of account performance, account segmentation, and prioritization, and oversee win/loss analysis and other predictive analytics.
Active Job
Updated 5 days agoSimilar Job
Relevance
Active