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Digital Transformation Outreach SME
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- Orbis Operations is seeking an IT Specialist/Outreach SME with DX (Digital Transformation) and Technical Writing experience to support its government customer in Annapolis Junction, MD.
- Required Clearance: Active Security Clearance required at the Top Secret (TS)/Special Compartmented Information (SCI) level and appropriat e level Polygraph
- The successful candidate will provide direct user support to customers using the tool suite for questions regarding account administration, system, and network status.
- Support/interface with the customers via the phone, VTC, email, chat, and applicable online presence.
- Assist in the preparation of routine metrics and system availability reports and user support metrics
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