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Device Support Technician I
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Full-time
- Working in a team-oriented, collaborative environment, reporting to the Desktop Support Manager, the Systems Support Technician’s primary responsibility is providing on-site and remote Tier 2 technical support for the end user computer environment throughout the health system.
- Participates in on-call rotation to provide Tier 2 end user support during off hours, holidays and weekends.
- Tier 2 Support – Responding to incoming calls, pages or trouble tickets and working within defined Service Level Agreements (SLAs), provide in person and/or remote analysis, diagnosis and resolution/escalation for issues with the end user compute environment, including hardware, related operating systems and software.
- Assist in the support processes for organization wide end user device management, including monitoring, software upgrades and disaster recovery.
- Ensure security and privacy compliance according to established policies and guidelines.
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