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Desktop Support Specialist
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- The Client is seeking an Expert Specialist resource for an engagement to work with the Client Services Team.
- Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.
- Provides updates on work progress to Customer Support Specialists and the Service Desk using a call tracking system.
- Skilled in different types of computer hardware, software, peripherals and components, networking protocols, and communications.
- Responsible for user data and migration of profiles as computers are replaced.
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