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Desktop Support Engineer
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- Job Roll: Desktop Support Engineer
- This role is L2 Support/Advanced Support which requires someone with In depth knowledge on OS troubleshooting (Windows, Mac) and some basic Linux Knowledge, o365 troubleshooting skills, good Hardware troubleshooting knowledge etc.
- Provide onsite/remote end user support on multiple computer platforms: Windows, Macintosh, UNIX and mobile devices.
- Provide Hardware Support - For Dell/Lenovo/Apple branded Laptop & Desktops including troubleshooting & isolating issue and perform parts/service calls for onsite and remote users.
- Provide end user support for multiple enterprise applications including e-mail, calendar scheduling, word, spreadsheets, presentations, all Internet browsers.
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