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Desktop Support Engineer
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- Deliver transition program capabilities - knowledge transfer, process and procedure, service & projects take on, technology and infrastructure, contract and vendor management.
- The hands-on roles were expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets.
- Knowledge of integrating ITSM solutions for automatic ticket creation and site services support.
- Knowledge of categorizing and prioritizing end-user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.
- Ability to interact with cross-functional teams of EUC to provide support on any due diligence required to perform the solutioning of the field services/deskside support project architecture.
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