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Desktop Support
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- SAIC is seeking a Desktop Support in Nashville, TN to support the US Army Corps of Engineers (USACE) Revolutionary IT Services (RITS) to provide second-tier support to end-users for PC, server, mainframe applications, and hardware and interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- Handle escalated tickets from first-tier help desk support.
- NOTE: Must be willing to travel within a 2 hour radius, to other USACE locations, during work hours.
- May route calls to product line specialists, application, or system support specialists.
- Experience installing and configuring Windows 10 and MS Office 365 applications
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