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Desktop Support Associate
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Full-time
- Identifies, researches, resolves, and responds to a high volume of simple to moderately complex issues or questions received from internal and external customers.
- Experience with Data Migration and computer swaps.
- Provides status and follow-up information to internal or external customers.
- Keeps current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers.
- Provides support after hours via on-call cell phone.
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