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Desktop Engineer II
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- The Desktop Engineer level II will provide end-user guidance and problem-determination support.
- Handle escalated issues that Desktop Engineer Level 1 cannot resolve.
- Changes, additions, or deletions of mobile voicemail accounts; assist with Video Conferencing.
- Set up, configure, deploy computers, scanners, printers, and software; provide in-house and off site-to-site hardware moves.
- Remotely conduct product problem-determination, outages, password changes, and all other computer-related issues; provide technical support offsite visits.
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