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Desktop Engineer
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Full-time
- The role is also expected to contribute day-to-day support of our desktop infrastructure.
- Provides support for incidents and problems escalated from our tier 1 and tier 2 support teams with a particular focus on PC hardware, operating systems, peripherals, IoT, and other issues.
- Support endpoint security function including CyberArk EPM, Windows Firewall, Crowdstrike, etc.
- Manage private hosted or public cloud desktops in virtual desktop platforms (VDI) including Citrix Virtual Desktop, Hyper-V, and Microsoft Azure.
- Assists with global patching and vulnerability management efforts.
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