Robert Half

We are seeking a Desktop Support Engineer based in New York. This role involves analyzing, troubleshooting, and resolving technical incidents of varying degrees through different communication channels such as the service management system, email, Teams, phone, and walk-up.. This role provides an opportunity for a short term contract employment.. Utilize skills in PowerShell Scripting, Desktop Support, Remote Desktop Support, End-User Support, Deskside Support, Windows Environment, Mac Computers, Mac OS, Microsoft Windows 10, Windows 11, Active Directory, VDI, DHCP - DNS, Microsoft Office 365, Azure Active Directory, and Microsoft Azure.. Minimum of 5 years of experience in a Desktop Support Analyst role or related field. Strong understanding of End-User Support and Deskside Support

desktop engineer

Description We are seeking a Desktop Support Engineer based in New York. This role involves analyzing, troubleshooting, and resolving technical incidents of varying degrees through different communication channels such as the service management system, email, Teams, phone, and walk-up. The position also requires the testing and deployment of hardware and software solutions. This role provides an opportunity for a short term contract employment. Responsibilities <ul><li> Analyze and troubleshoot technical incidents efficiently and accurately</li><li> Perform remote and on-site troubleshooting using effective methodologies</li><li> Test and deploy hardware and software solutions for new deployments, break-fix issues, and move-add-change scenarios</li><li> Provide exceptional customer service through various platforms such as service management system, email, Teams, phone, and walk-up</li><li> Proactively engage with customers to understand their technology needs and prevent issues before they arise</li><li> Follow up with customers to ensure their technology needs are met and issues are resolved promptly</li><li> Update and maintain a technology knowledgebase with customer-facing and internal troubleshooting documentation</li><li> Track and thoroughly document technology issues through the service management system</li><li> Identify issues, propose solutions, and test new technologies or process changes</li><li> Manage end-user technology projects, such as migrations, deployments, and introduce new technology solutions</li><li> Utilize skills in PowerShell Scripting, Desktop Support, Remote Desktop Support, End-User Support, Deskside Support, Windows Environment, Mac Computers, Mac OS, Microsoft Windows 10, Windows 11, Active Directory, VDI, DHCP - DNS, Microsoft Office 365, Azure Active Directory, and Microsoft Azure. </li></ul>Requirements <ul><li> Minimum of 5 years of experience in a Desktop Support Analyst role or related field</li><li> Proficiency in PowerShell Scripting and PowerShell</li><li> Demonstrated experience with Desktop Support and Remote Desktop Support</li><li> Strong understanding of End-User Support and Deskside Support</li><li> Familiarity with Windows Environment, including Microsoft Windows 10 and Windows 11</li><li> Experience with Mac Computers, including Mac OS and Mac OS X</li><li> Knowledge of Active Directory functionalities</li><li> Understanding and experience with Virtual Desktop Infrastructure (VDI)</li><li> Familiarity with DHCP DNS</li><li> Proficiency with Microsoft Office 365</li><li> Experience with Azure Active Directory, Windows Azure, and Microsoft Azure</li><li> Ability to provide support and troubleshooting services for a variety of hardware and software issues</li><li> Strong problem-solving skills and the ability to think critically</li><li> Excellent written and verbal communication skills</li><li> Adept at working in a team environment as well as independently. </li></ul>Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to

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