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Deskside Support Technician
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- Minimum 5yrs hands on experience as deskside/Onsite support/local IT engineer.
- ITIL Processes awareness and adhering to Reporting to the Track Lead/Team Lead.
- Building and configuring PCs and laptops as well as loading software.
- Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.
- Tracking work tickets on ITIL based ticketing systems like Service Now & Remedy.
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