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Deskside Support
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- A(n) Hardware Specialist Information Technology - Deskside Support III job in Rockville, Maryland 20852 is currently available through Belcan at one of our key NRC clients.
- Provide escalation support from Tier I & Tier II team members, as well as providing troubleshooting & deskside support to federal & contract employees in a Windows-based environment.
- Possess Five-or-more years of experience in a Windows environment provisioning (imaging, configuring, installing software), deploying, & troubleshooting.
- Can support PCs/Desktop/Laptop users & resolving any issues with Microsoft, Adobe, Word, Office, PowerPoint or any other deployed software.
- Adept at providing phone & in-person support to users for various systems, including e-mail, user account administration, active directory, standard desktop images & applications.
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