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Deskside Support Analyst
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Full-time
- The Deskside Support Analyst will provide quality remote and onsite support to IT users, employing a high degree of customer service, technical expertise, and timeliness.
- Participate in team projects that enhance the quality or efficiency of Service Desk and assist with special product-related issues as needed
- 1-3 years customer service experience preferredKnowledge of Active Directory tools and processes
- Familiarity of Citrix, AVD, or other virtualization technologies
- Ticket management knowledge, including ITIL
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